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Group Assignments not there after recovery

New Member
Posts: 4
Country: USA

Group Assignments not there after recovery

Was able to recover ACT database but see that none of the group assignments are attached.  How can I get this information - or make sure that new group assignments will store in current backup?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Group Assignments not there after recovery

Crowncincy,

The Group associations should be included in a back up of the database. Can you provide additional information about your issue:
- What version of ACT! are you using?
- How was your database restored? From a back up, or files copied...
Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: Group Assignments not there after recovery

Thanks Greg -

 

We are using ACT Pro 2011.  The database was restored onto a disc from I back up I believe.  Would that make a difference?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Group Assignments not there after recovery

There can be several ways a database can be restored, possibly during multiple copy/paste the file was damaged.  There isn't a way to restore the assignments without restoring a different back up.

 

You can test the process by creating a back up file (File > Backup > Database), then restoring that file using the File > Restore > Database > 'Restore As' option.  The Restore As option will prompt you for a new database name, so it will not overwrite the existing database.

 

 

Greg Martin
Sage