Community
Showing results for 
Search instead for 
Do you mean 
Reply

Google Maps

Tuned Listener
Posts: 13
Country: Italy

Google Maps

Since 5 weeks my ACT! 2013 latest update with IE 11, doesn't show the map location of my contacts in the Web Info tab. No "Google Maps" nor Google Driving Directions" are shown anymore. I did not made changes in the user link (https://maps.google.it/maps?q={Address 1},{City},{County},{Postcode},{Country}) . ALl other Google Link works perfectly. Any experience like mine?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Google Maps

[ Edited ]

First visit the act dowwnload center to insure that you have msot recent version of act - reference link http://www.act.com/support/download-center/ 

Ensure that you have all windows updates in place by manually checking for windows updates.

Ensure that you have ms dot net 4.5.1 framework installed - reference control panel, programs and features.

 

The problem might be one of compatibility? If you revert back to IE10 and things work again, that will tell you that the issue has something at least in part to do with IE11.  Reference this ms how to link http://support.microsoft.com/kb/2821327 cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 12
Country: France

Re: Google Maps

Hi

I use the following link that's work for me

 

http://maps.google.com/maps?f=d&saddr={Adresse 1},{City},{Postcode},{Country}

 

hope this help

Tuned Listener
Posts: 13
Country: Italy

Re: Google Maps

Thank you all,
already done what you have suggested without success.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Google Maps

[ Edited ]

 

Reference Knowledgebase items  http://kb.swiftpage.com/app/answers/list/kw/google%20maps/search/1 

 

Backup your act db and your personal files / Custom Commands etc..

 

Then, I think I would run ACTDIAG on your afflicted ACT!2013 database

Run the Rebuild options

- reference link  http://kb.swiftpage.com/app/answers/detail/a_id/26854/kw/how%20to%20run%20actdiag%20and%20repair

 

If that does not resolve, I would delete / rebuild preferences using ACTDIAG.

Reference  http://kb.swiftpage.com/app/answers/list/kw/google%20maps/search/1#s=eyJzZiI6eyIxNzYiOnsiZmlsdGVycyI... 

 

specifically  http://kb.swiftpage.com/app/answers/detail/a_id/14770/kw/rebuild%20preferences 

 

Cheers - FSB

 

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Tuned Listener
Posts: 13
Country: Italy

Re: Google Maps

For unknown reason Google maps and google driving direction are back in operation with my ACT! 2013. It's probably a fix from google staff.