05-04-2017 11:20 AM
I have a problem that even Tier 2 techs with swift page are having issues with. I recently upgraded to Act 19. I use Google integration to record emails only. When I first boot the pc up, integration works fine. After a bit of time (maybe half an hour), the scheduled autointegration quits working. When I try "Record History" I get a pop-up message Act Integration failed. To get integration to work again, I then either have to re-boot the pc or close Act Integration & restart. it That doesn't always work.
I have created an exception in my Eset firewall to allow Act integration in case there was interference there and tried everything swift page has recommended. Anyone have an idea what I can do?
Thanks in advance
05-05-2017 06:19 AM
05-05-2017 06:56 AM
There is no error message. When viewing the sync history, the column for errors is all 0's. I have been working with level 2 at swift page for several days and found out this morning that there is a problem with Google for business & Act integration. They're supposedly working on a fix that should be part of the next update.
05-05-2017 09:41 AM
Yes. Have you run into this before? Do you have any light to shine on the subject?
I just learned of the issue this morning after spending many hours on the phone trying to get it resolved. If any of the techs had told me up front there was an issue, I would have gladly waited until the update. Guess they just enjoyed chatting with me.
05-08-2017 01:48 AM
05-08-2017 06:27 AM
Thanks, Gary! I do have another gmail account I could try to integrate when I get some extra time, As you can imagine, this has turned into a second job working with Swift Page and all that entails. Each tech I have worked with has tried very hard to fix the problem (even returning calls when they told me they would). As to your question about how long I'm trying to record history, under the scheduling preferences, the start date is 5/1/17.
I'll post again if I resolve this issue. Thanks again for your support.