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Google Integration failed

New Member
Posts: 3
Country: USA

Google Integration failed

My google integration suddenly stopped working.  None of the fixes listed in other posts have worked.  In short, google integration has been working fine for months since I have started using the product.  About a week or so ago, it stopped working.  I have a database and a remote database and both of them come up with the same error, "integration failed."  The google contacts integration works fine, but not the calendar integration.  Here is my log file.  Please help me.  Thanks.

 

rvice configurationService, DateTime start, DateTime end)
3/19/2012 5:37:09 PM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/19/2012 5:37:10 PM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeAll Method===
3/19/2012 5:42:53 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:42:53 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:42:53 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/19/2012 5:42:53 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:42:53 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:42:57 PM ===Enter In Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/19/2012 5:43:01 PM ===Enter in Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/19/2012 5:43:01 PM ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
3/19/2012 5:43:01 PM ***Exception***
Error: Invalid recur spec. Monthly named-day pattern with no Modifier.
at Act.Framework.Activities.ActivityRecurUtility.YMNamedDayExtrusion(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.YearlyOccurrences(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.GetActivityOccurrenceDates(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime activityEndTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManagerDB.GenerateActivitiesFromBaseData(ActivityBaseData[] baseDataItems, DateTime startRange, DateTime endRange, Boolean onlyFirstUnclearedInRange, Boolean onlyFirstInstance)
at Act.Framework.Activities.ActivityManager.GetActivities(IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, Boolean firstInstanceOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sort, IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sortCriteria, IActivityFilterCriteria[] filterCriteria, DateTime startRange, DateTime endRange)
at Act.Outlook.Win.Integration.ActivityService.GetActivities(DateTime start, DateTime end, Boolean includeClearedActivity)
at Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)
3/19/2012 5:43:01 PM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/19/2012 5:43:02 PM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/19/2012 5:46:28 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:46:28 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:46:28 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/19/2012 5:46:28 PM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:46:28 PM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/19/2012 5:46:31 PM ===Enter In Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/19/2012 5:46:34 PM ===Enter in Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/19/2012 5:46:34 PM ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
3/19/2012 5:46:35 PM ***Exception***
Error: Invalid recur spec. Monthly named-day pattern with no Modifier.
at Act.Framework.Activities.ActivityRecurUtility.YMNamedDayExtrusion(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.YearlyOccurrences(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.GetActivityOccurrenceDates(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime activityEndTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManagerDB.GenerateActivitiesFromBaseData(ActivityBaseData[] baseDataItems, DateTime startRange, DateTime endRange, Boolean onlyFirstUnclearedInRange, Boolean onlyFirstInstance)
at Act.Framework.Activities.ActivityManager.GetActivities(IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, Boolean firstInstanceOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sort, IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sortCriteria, IActivityFilterCriteria[] filterCriteria, DateTime startRange, DateTime endRange)
at Act.Outlook.Win.Integration.ActivityService.GetActivities(DateTime start, DateTime end, Boolean includeClearedActivity)
at Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)
3/19/2012 5:46:35 PM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/19/2012 5:46:35 PM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 8:00:00 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/20/2012 8:00:00 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 8:00:00 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 8:00:04 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
3/20/2012 8:59:00 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/20/2012 8:59:00 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 8:59:00 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 8:59:03 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeAll Method===
3/20/2012 9:43:54 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:43:54 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:43:54 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/20/2012 9:43:54 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:43:54 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:43:58 AM ===Enter In Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 9:44:02 AM ===Enter in Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 9:44:02 AM ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
3/20/2012 9:44:02 AM ***Exception***
Error: Invalid recur spec. Monthly named-day pattern with no Modifier.
at Act.Framework.Activities.ActivityRecurUtility.YMNamedDayExtrusion(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.YearlyOccurrences(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.GetActivityOccurrenceDates(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime activityEndTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManagerDB.GenerateActivitiesFromBaseData(ActivityBaseData[] baseDataItems, DateTime startRange, DateTime endRange, Boolean onlyFirstUnclearedInRange, Boolean onlyFirstInstance)
at Act.Framework.Activities.ActivityManager.GetActivities(IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, Boolean firstInstanceOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sort, IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sortCriteria, IActivityFilterCriteria[] filterCriteria, DateTime startRange, DateTime endRange)
at Act.Outlook.Win.Integration.ActivityService.GetActivities(DateTime start, DateTime end, Boolean includeClearedActivity)
at Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)
3/20/2012 9:44:02 AM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 9:44:02 AM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 9:55:44 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:55:44 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:55:44 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/20/2012 9:55:44 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:55:44 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 9:55:48 AM ===Enter In Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 9:55:51 AM ===Enter in Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 9:55:51 AM ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
3/20/2012 9:55:51 AM ***Exception***
Error: Invalid recur spec. Monthly named-day pattern with no Modifier.
at Act.Framework.Activities.ActivityRecurUtility.YMNamedDayExtrusion(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.YearlyOccurrences(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.GetActivityOccurrenceDates(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime activityEndTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManagerDB.GenerateActivitiesFromBaseData(ActivityBaseData[] baseDataItems, DateTime startRange, DateTime endRange, Boolean onlyFirstUnclearedInRange, Boolean onlyFirstInstance)
at Act.Framework.Activities.ActivityManager.GetActivities(IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, Boolean firstInstanceOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sort, IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sortCriteria, IActivityFilterCriteria[] filterCriteria, DateTime startRange, DateTime endRange)
at Act.Outlook.Win.Integration.ActivityService.GetActivities(DateTime start, DateTime end, Boolean includeClearedActivity)
at Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)
3/20/2012 9:55:51 AM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 9:55:54 AM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 10:12:15 AM Act.Shared.Sync: 3/20/2012 10:12:15 AM ACT! intsall path : C:\Program Files\ACT\Act for Windows\
3/20/2012 10:12:17 AM Act.Shared.Sync: 3/20/2012 10:12:17 AM ACT! intsall path : C:\Program Files\ACT\Act for Windows\
3/20/2012 10:12:20 AM Act.Shared.Sync: 3/20/2012 10:12:20 AM ACT! intsall path : C:\Program Files\ACT\Act for Windows\
3/20/2012 10:16:11 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 10:16:11 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 10:16:11 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/20/2012 10:16:11 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 10:16:11 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/20/2012 10:16:15 AM ===Enter In Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===
3/20/2012 10:16:15 AM ===Enter in Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 10:16:15 AM ===Enter In Act.Outlook.Win.Integration.ActivityService.GetActivities Method===
3/20/2012 10:16:16 AM ***Exception***
Error: Invalid recur spec. Monthly named-day pattern with no Modifier.
at Act.Framework.Activities.ActivityRecurUtility.YMNamedDayExtrusion(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.YearlyOccurrences(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityRecurUtility.GetActivityOccurrenceDates(ActivityRecurSpec recurSpec, DateTime activityStartTime, DateTime activityEndTime, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManagerDB.GenerateActivitiesFromBaseData(ActivityBaseData[] baseDataItems, DateTime startRange, DateTime endRange, Boolean onlyFirstUnclearedInRange, Boolean onlyFirstInstance)
at Act.Framework.Activities.ActivityManager.GetActivities(IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, Boolean firstInstanceOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sort, IActivityFilterCriteria[] filterCriteria, IActivityFilterCriteria[] userFilterCriteria, ActivityAccessor[] accessors, Contact contact, Boolean includeEvents, Boolean firstUnclearedOnly, RetrievalMode retrievalMode, DateTime startRange, DateTime endRange)
at Act.Framework.Activities.ActivityManager.GetActivityList(ActivitySortCriteria sortCriteria, IActivityFilterCriteria[] filterCriteria, DateTime startRange, DateTime endRange)
at Act.Outlook.Win.Integration.ActivityService.GetActivities(DateTime start, DateTime end, Boolean includeClearedActivity)
at Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments(IConfigurationService configurationService, DateTime start, DateTime end)
3/20/2012 10:16:16 AM ===Exit from Act.Google.Sync.Common.ActivitySynchronizer.SyncAllAppointments Method===
3/20/2012 10:16:16 AM ===Exit from Act.Google.Sync.Common.GoogleScheduler.SynchronizeActivities Method===

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Google Integration failed

There would appear to be an item on the Google calendar that ACT! is unable to convert.

 

From the error: 'Error: Invalid recur spec. Monthly named-day pattern with no Modifier.' I would look for reoccuring activities and remove them from Google.  To help isolate the activity(s), try decreasing the time frame synchronized (ex: down to 7 days) - does it successfully sync?  If yes, increase the time frame incrementally until it fails - look for suspect calendar items in that time frame.  

 

Are you able to create activities within the ACT! database?  This is to check for corruption within the database from the problem Google activity.

Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: Google Integration failed

I have a similar issue in that Google Integration for calendar has suddenly failed to update Google, after having worked for six months.  The integration says its working, so it reaches out to Google, gets the Google data, and then seems to stop.  It does not get the ACT data and then remesh the data and upload to Google.

Any ideas?

Thanks,

Jim

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Google Integration failed

Jim,
Welcome to the Sage ACT! Community. Try this:

- Close ACT! and log out of Google

- Go to Windows Start menu and type %appdata%

- In the AppData directory, open ACT > ACT Data > Google Sync

- Delete all files of type metadata

- Reopen ACT! and Google and test

 

I would also recommend that you reduce the sync window in your Google settings to 1 day past and 14 or 7 days future.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Google Integration failed

Tried those actions, still no joy.

Any other suggestions?

Thanks,

Jim