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Google Contacts Integration Problem

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Loyal Listener
Posts: 36
Country: USA
Accepted Solution

Google Contacts Integration Problem

[ Edited ]

I am using ACT 2012. I have set up Google integration to copy my ACT contacts to Google Contacts. Everything works fairly well, but I noticed that some contact changes do not get propogated to ACT. To remedy this, I tried deleting all of the Google contacts and reloading them. This was not easy as I have 5000 ACT contacts and Google only allows you to delete one page at a time. Unfortunately, this does not work. ACT will not re-upload the contacts that have already been uploaded to Google. I've tried doing eveything I can think of to get ACT to reload all of the contacts. I've changed the Sync Set, I've revoked ACT authorization  in Google and re-authorized my ACT database.


Accepted Solutions
Solution
Accepted by topic author sbonifas
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Google Contacts Integration Problem

For instructions to reset the Google sync, see this article: KB Article 28234

Greg Martin
Sage

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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Google Contacts Integration Problem

a quick point ... you really don't want Google changes to go back to ACT!

As many have found, Google has some nasty happits of deduping or merging records it thinks are related (even if they're not) ... this has the effect of losing (or sometimes duplicating) data in ACT!
Loyal Listener
Posts: 36
Country: USA

Re: Google Contacts Integration Problem

I am using this as a one way push from ACT to Goggle. So I'm not having any problems with Google corrupting my ACT data. I am having trouble getting ACT to push all of my updates to Goggle.

Solution
Accepted by topic author sbonifas
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Google Contacts Integration Problem

For instructions to reset the Google sync, see this article: KB Article 28234

Greg Martin
Sage
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Google Contacts Integration Problem

Ahhh ... you said "some contact changes do not get propogated to ACT" - you meant from ACT! :-)

Yes, deleting the metadata files as per that KB should to it
Loyal Listener
Posts: 36
Country: USA

Re: Google Contacts Integration Problem

Thanks, that took care of the problem. I'm all set now.

 

Steve