12-18-2008 11:25 AM
Okay, I have been looking intensively at the forums for any help here. Finding none, here's my problem.
I have ACT! 22.214.171.1247. I am trying to do merge my contacts with a PHYSICAL letter that I am mailing (all other posts refer to email issues with Outlook). When the merge starts, I get a Library Not Registered. (Exception From HRESULT TYPE_E_LIBNOTREGISTERED.
And then, sometimes, I get the error "The RPC server is unavailable. (Exception from HRESULT: 0x7400706BA).
I have done just about all that was suggested before, including:
The merge feature does work if I use the ACT word processor, but there are letters with images and logos that I need to use Word for.
I can't imagine that mine is the only problem, but I've seen no real solutions- just guesses. Please advise.
12-26-2008 06:31 AM
An RPC Server error may indicate an issue with your Word program. Here are some suggestions:
1) Make sure your RPC Server is running. Close all Office programs. Go to Start/Run and type in services.msc. Look for the Remote Procedure Call (RPC) service and make sure the Status is "Started" and the Startup Type is "Automatic".
2) Rename the Normal.dot file per the following Knowledgebase article:
3) You may also need to uninstall/reinstall Office as well. You will also need to remove ACT!, then reinstall it AFTER you have reinstalled Office.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.