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Gain access after transfer

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New Member
Posts: 4
Country: USA

Gain access after transfer

I just transferred all from my old laptop to a new one and now I can’t get into my database.
Screen says “ACT will now verify the database. This process may take several minutes.”
Then I choose “open an existing database,” and I select my database.
Then it just goes back to “ACT will now verify the database…” and it just keeps looping through this process.
How do I get on out of this loop and gain access to my database?

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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Gain access after transfer

What version of the ACT! program and what is the Windows version on both the old machine and the new machine?
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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Employee
Posts: 14
Country: United_Kingdom

Re: Gain access after transfer

Hello Joanne

How was the data transferred from one machine to another?

If the files were simple copied over then a pad file may need to be recreated. I would recommend taking a look at this;
http://kb.act.com/app/answers/detail/a_id/19640/

Regards

Dan
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Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Gain access after transfer

If its getting as far as verifying the database it sounds like the pad file is linking to the database but do delete the pad file and then create a new one anyway by opening via the .adf file before going into anymore depth but if that does not work you may need to use ACTDIAG.

 

Here are the instructions for using ACTDIAG repair tool but what is missing from them is always open as administrator to get all functions working correctly. 

 

I would start with the detach database and then reattach first.

 

http://kb.act.com/app/answers/detail/a_id/27607/related/1

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New Member
Posts: 4
Country: USA

Re: Gain access after transfer

My sincere apologies for not responding sooner. I am not technologically inclined. In my post I said “I transferred” just to keep from a lengthy post w unnecessary details. I actually hired someone to transfer all from my old to my new laptop, someone who’s done computer work for me for years. Problem is he left on vacation for two weeks the day after transferring all, but ACT had a two-day download of info from Carbonite, and then I couldn’t get into ACT, as I posted about.

I so appreciate the answer that was posted. I looked at it and realized it’s outside my realm, so I have to wait for my tech help to get back from vacation.

Then I couldn’t figure out how to get back into the ACT community. My normal navigation of my laptop has changed somewhat with the new computer. I finally got an email asking for feedback and it had this link, so now I’m back in the ACT community. I want to express how much I appreciate your comments. I will pass them on to my computer tech help when he returns. Big thanks to you.

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New Member
Posts: 4
Country: USA

Re: Gain access after transfer

Thank you so much for this reply. I will pass it on to my tech help when he is back in town. Thank you for taking the time to reply to me.

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New Member
Posts: 4
Country: USA

Re: Gain access after transfer

Hello Dan. 

Thank you so much for this reply. I will pass it on to my tech help when he is back in town. Thank you for taking the time to reply to me.

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Gain access after transfer

[ Edited ]

Question ... The previous computer still has all the files .. ??

 

As information for your technology specialist ...  There are two ways to move the database from one computer to another...

 

1. Stops services SQL Server (ACT7)  and  SQL Server Browser,,, and copy the ADF, ALF files and the complementary files folder (image below)

 

1.png

 

2.  Open Act! in the previous computer, click on the FILE - Back up - Database - Click on BROWSER to place the ZIP file in a Folder - Keep the attachments - and upon completion of the Back up pass the ZIP file to the new computer - Open Act! on the new computer and click on the FILE menu - Restore Database - Show where the ZIP file is - and then restore this database (suggestion) in C: \\ Users \ Public \ Public Documents \ ACT \ Act Data \ Databases  ......   At the end of this process, the database will be available for use on the new computer

 

 

Best regards and good luck...

 

 

firma.png

 

 

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Gain access after transfer

Just a thought for your tech guy when he gets back.

 

If all the files were copied across including the .pad file ACT might be trying to open the database on the old server/pc  as the pad file will be pointing back to it.