04-03-2012 12:23 PM
I have a large number of custom fields and a custom layout in ACT. My database files are located in the main office computer and I share it to one other computer... Both log in under the same user name. I am experiencing some anomolies and would like to find out what is causing them:
1. Right after opening ACT, and while typing in a field, the program will sort of "flash" and the cursor will leave the field and dis-appear. This comes and goes, but can be very frustrating that you have to re-click in the field multiple times to type a couple words. It looks as if another program is becomming active instead of ACT, then you have to re-select the field
2. In date fields the date seems to change randomly every now and then as soon as you leave the field...
3. I have discovered a couple of times that the same info is not displayed on both computers even though they should be on the same database... Again this is intermittent, but if I pick a certain field on a certain contact and change the info, it may not show up on the shared computer until I actually re-start the program. Sometimes it does... Sometimes it doesn't
I am using ACT 2009 (11.0) and Windows 7
Your help is greatly appreciated
04-03-2012 02:26 PM
For your (3)
I know that in a sync scenario, you have to press F5 (Refresh) before the data will be updated as it gets cached locally.
04-03-2012 05:36 PM
#1: Strangely this is working as designed. After ACT! opens it carries out approx 5 screens refreshes. If it is really getting in the way it might be best to start ACT! up and log in then let it sit for ~1min.
#2: This is more worrying. Try and ensure that you have turned off Graphics Hardware Acceleration also carryout dB maintenance Tools->Database Maintenance->Check and Repair. Hopefully these should resolve the issue.
#3: As others have said. Another thing you could do is carryout a Lookup->All Contacts and then Lookup->Previous-><your original lookup> that shoudl resolve the screen refresh and push the dB commit out to you.
04-04-2012 11:39 AM
No, addons that I am aware of... we really just use the program for a customer database, it doesn't link to any other programs. We just update information everyday and print reports.
04-04-2012 11:44 AM
Vivek, thanks for the info,
#1: it seems like the screen refreshes can occur at random times even after the program has been open for a while, it's just more often when first starting. Is that normal as well?
#2: Is Graphics Hardware Acceleration in ACT, or on the PC? how could I check that?
Thanks again for your time!
04-04-2012 07:11 PM