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Frustrating glitches in ACT

New Member
Posts: 4
Country: USA

Frustrating glitches in ACT

Hello, 

I have a large number of custom fields and a custom layout in ACT.  My database files are located in the main office computer and I share it to one other computer... Both log in under the same user name.  I am experiencing some anomolies and would like to find out what is causing them:

 

1. Right after opening ACT, and while typing in a field, the program will sort of "flash" and the cursor will leave the field and dis-appear.  This comes and goes, but can be very frustrating that you have to re-click in the field multiple times to type a couple words.  It looks as if another program is becomming active instead of ACT, then you have to re-select the field

 

2. In date fields the date seems to change randomly every now and then as soon as you leave the field...

 

3. I have discovered a couple of times that the same info is not displayed on both computers even though they should be on the same database... Again this is intermittent, but if I pick a certain field on a certain contact and change the info, it may not show up on the shared computer until I actually re-start the program.  Sometimes it does... Sometimes it doesn't

 

I am using ACT 2009 (11.0) and Windows 7

 

Your help is greatly appreciated

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Frustrating glitches in ACT

For your (3)

I know that in a sync scenario, you have to press F5 (Refresh) before the data will be updated as it gets cached locally.

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 4
Country: USA

Re: Frustrating glitches in ACT

I don't think this would be considered a sync, I only have 1 database and it is shared, thanks

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Frustrating glitches in ACT

Yes, I understand. But the data would still be cached locally, so you might not see updates instantaneously.

 

Mark Rogers
Act! v16 HF5, Office 365 SBP
Copper Contributor
Posts: 44
Country: USA

Re: Frustrating glitches in ACT

do you have any addons installed... like smartnotes?

Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Frustrating glitches in ACT

#1: Strangely this is working as designed. After ACT! opens it carries out approx 5 screens refreshes. If it is really getting in the way it might be best to start ACT! up and log in then let it sit for ~1min.

 

#2: This is more worrying. Try and ensure that you have turned off Graphics Hardware Acceleration also carryout dB maintenance Tools->Database Maintenance->Check and Repair. Hopefully these should resolve the issue.

 

#3: As others have said. Another thing you could do is carryout a Lookup->All Contacts and then Lookup->Previous-><your original lookup> that shoudl resolve the screen refresh and push the dB commit out to you.

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
New Member
Posts: 4
Country: USA

Re: Frustrating glitches in ACT

 

No, addons that I am aware of...  we really just use the program for a customer database, it doesn't link to any other programs.  We just update information everyday and print reports.

 

Thanks

New Member
Posts: 4
Country: USA

Re: Frustrating glitches in ACT

Vivek, thanks for the info,

 

#1:  it seems like the screen refreshes can occur at random times even after the program has been open for a while, it's just more often when first starting.  Is that normal as well?

 

#2: Is Graphics Hardware Acceleration in ACT, or on the PC? how could I check that?

 

Thanks again for your time!

Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Frustrating glitches in ACT

Hi,

 

Sorry I should have been a little more detailed! Graphics Acceleration is a Windows Display feature. From Control Panel go to Display Properties and the Troubleshoot tab. In there you can reduce Acceleration to zero.

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog