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Format of Outlook emails recorded in ACT History.

New Member
Posts: 2
Country: USA

Format of Outlook emails recorded in ACT History.

Emails sent from Outlook record in ACT History in size 8 font, with extra line spaces added.  ACT support tells me the font size is fixed  within ACT and cannot be changed.  But, to read the type comfortably I need at least a size 10 font.

 

Support says the spacing issue can be corrected by the added step of choosing Rich Text in Outlook for each email I send.  Is there a better answer for both of these  issues?  Assistance will be appreciated!   Details: ACT! v.16.0.291.0/ Outlook 2010/ Windows 7/ private data base. 

Moderator
Posts: 719
Country: USA

Re: Format of Outlook emails recorded in ACT History.

It is true that you you can change the Outlook e-mail to be Rich Text, to get rid of the spacing, however this will not change the size of the font. Unfortunately, there's no way to change the font size without manually opening the history and changing it in the History composition screen.

 

You can, however set Outlook to automatically compoase as Rich Text instead of manually setting it every time. For information on how to accomplish this, refer to the following Microsoft documentation: http://office.microsoft.com/en-us/outlook-help/change-the-message-format-to-html-rich-text-or-plain-...

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 2
Country: USA

Re: Format of Outlook emails recorded in ACT History.

Elise:

 

I appreciare your response and explanation.  I can live with the size 8 font and will follow the link to change Outlook's default to Rich Tecxt.

 

Thanks,

Gary Janssen

garyjanssen@charter.net