Community
Showing results for 
Search instead for 
Do you mean 
Reply

For some users, attaching a document to History does nothing. No error. No attachment.

Copper Contributor
Posts: 21
Country: United States

For some users, attaching a document to History does nothing. No error. No attachment.

For some users it works, while for others it doesn't.  We're using V21.1 and Windows 10.

A contact is open in detail view.

The History tab is open.

Click on paperclip.

Select a document.

Attach.

The History remains blank.

Go to "View" and refresh.

No change.

 

Thanks.

Nickel Elite Contributor
Posts: 577
Country: Germany

Re: For some users, attaching a document to History does nothing. No error. No attachment.

Check the Windows user rights on the attachments folder on your server where the Act! database resides. Maybe something wrong there for some users...
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Silver Super Contributor
Posts: 2,171
Country: United_Kingdom

Re: For some users, attaching a document to History does nothing. No error. No attachment.

As Andreas states most likely permissions.

 

I now tend to add the windows user Everyone with read / write to the attachments folder for the ACT database. Just make sure it is not a security issue for the client.

Astute Commentator
Posts: 13
Country: USA

Re: For some users, attaching a document to History does nothing. No error. No attachment.

Thank you for helping.  I eventually reinstalled Act and used v21.0 instead of 21.1.  That eliminated the problem, although it remains unexplained.

New Member
Posts: 2
Country: USA

Re: For some users, attaching a document to History does nothing. No error. No attachment.

yes we can't add attachment properly. please try to fix this error in charter panorama

New Member
Posts: 1
Country: Australia

Re: For some users, attaching a document to History does nothing. No error. No attachment.

ptvjourneyplanner.com provides detailed public transport information and maps right across Victoria.

New Member
Posts: 1
Country: USA

Re: For some users, attaching a document to History does nothing. No error. No attachment.