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Finding where Act data is Stored?

New Member
Posts: 1
Country: United Kingdom

Finding where Act data is Stored?

Hi Everyone,


I am having an issue with my act database, ( act database could not be accessed, check network etc etc ) as i am trying to find the data so i can remove it and reinstall act?


Thanks in advance for your help




Richard Gillespie

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Finding where Act data is Stored?

Hello Richard,

Welcome to the ACT! Online Community. Before uninstalling and reinstalling, first take a look at the suggested solutions in the following Knowledgebase article:


Error: "The database could not be accessed. In order to access this database, check your network con...


In answer to your question regarding the database, if you need to locate your ACT! database there are 3 main files, which should all be in the same directory:

[your database name].ADF (data file)

[your database name].ALF (database log file)

[your databasename] - database files (database supplemental/support files)


If you are uninstalling and reinstalling ACT! to the same machine, then this will not affect your database, only the ACT! program. If you are looking to move your database to another directory or another machine, then please see either KB article 19818 or KB article 23392.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.