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Fields May Not Be Labeled or Identified Correctly as they are not Mapping correctly to Outlook --- Please Help!!!

New Member
Posts: 2
Country: USA

Fields May Not Be Labeled or Identified Correctly as they are not Mapping correctly to Outlook --- Please Help!!!

I think some of my phone fields in my Act! 12 database may not be labeled or identified correctly as they are not mapping correctly to Outlook when I sync.  For instance my "Phone" field in Act! maps to "Fax" in Outlook.

 

This seems to happen to only a subset of my contacts (the older ones) but if I enter a new contact it maps correclty

 

When I check the mapping settings they are set up correctly.

 

Thanks for any help you can provide!!!

Copper Contributor
Posts: 108
Country: Canada

Re: Fields May Not Be Labeled or Identified Correctly as they are not Mapping correctly to Outlook --- Please Help!!!

go the KB and search outlook mapping
there is KB how to check mapping
Tom David Moxam