10-18-2013 11:40 AM - edited 10-18-2013 11:44 AM
I have Act 2010 version 12 on my computer, which has the Windows XP operating system.
I currently have 4036 people in my database, but have just run a Contact Directory Report and this only shows 2683 contacts. I have noticed this before, with other reports.
How can I ensure that all contacts are included on the report?
I intend to delete many of the people from the database but I would like to keep a copy of their details on the computer using a contact report in a searchable PDF file.
As a bit of background, I appreciate that I could back up or copy the database instead, but I would rather save space and just have a single PDF file to refer to if I need an old client's contact details (the nature of my work means that 90% of my clients are individuals or families, and the work I do for them is usually a one-off so I get very little repeat business hence deleting data, rather than archiving it. Many will have changed their addresses or passed away since we were last in contact). It's quicker to make a Contact Report of everyone on the database than it is to pick out the individuals I want to keep.
10-18-2013 12:16 PM
Try the database maintenance routines in ACT!. You can find them at Tools | Database Maintenance. See if that helps.
10-18-2013 01:22 PM
Reports that have supreports as part of the template are typically set to not include the contact if the subreport is empty. That would be the most likely reason for a discrepancy between the lookup count and the report output. You could also be running the report for a lookup rather than all contqacts.
10-19-2013 12:09 PM
Thank you, Roy. Whilst I understand what you have said, I am not actually sure what a sub-report is. How do I know if there is a sub-report in my report?
10-19-2013 05:24 PM
If the runtime filter dialog has mor tabs than the basic general tab the ruport has subreports.