11-29-2009 02:57 PM
We are encountering the following error when attempting to create a fax cover sheet for a record that was once classified as private but is now a public record (shared, multi user database). "Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED))". If we click "OK" and then try again it creates the cover page without the error. This error does not occur with other contacts. I tried reregistering the DLL as noted in FAQID # 23311 but that did not fix the issue.
12-01-2009 06:13 AM
Welcome to the ACT! Online Community. It's strange this is happening on just one contact...this is usually a Word issue that affects all templates and contacts. Does the same error occur with this contacts using other templates besides the fax cover? Also, what version of ACT! are you using and what version of MS Office?
You can also try the solution offered in KB 21040.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.