09-22-2011 11:43 AM
Since upgrading from Sage ACT! 2011 to Pro 2012, the add-on Fax Admin (by ASDS Computer Company), which was purchased from Sage for $79.00 on November 30, 2010, stops working. ASDS wants a $29.00 upgrade fee. That’s outrageous!
Fax Admin is nowhere close to what WinFax did for us in ACT v6 and certainly not worth the $79 purchase, nevertheless an additional $29 upgrade fee within a year from the original purchase date.
Sage needs to seriously rethink its relationships with add-on providers - they are ripping off your users.
09-22-2011 03:46 PM - last edited on 09-23-2011 06:50 AM by ghollister
09-22-2011 04:27 PM
09-22-2011 05:14 PM
Yup, agree that if the release notes gave more detail showing what changes/features/fixes etc are in the new release, that would help justify the cost of an upgrade as many don't see where the time and effort has been expended by the developer.
09-22-2011 09:22 PM
Forgive the obvious bias, but...
Chevrolet doesn't give me the new model for free when it comes out again
McDonalds doesn't feed me when i'm hungry again.
My doctor doesn't see when I'm sick again.
Why, pray tell, do you expect the software manufacturer to give you free upgrades for life???
09-23-2011 10:10 AM
09-23-2011 10:58 AM
If there are no upgrades to the functionality of the software the developer is merely charging for:
1) Updating the software so that it works with the new version of ACT!
This isn't alway straight forward. What if Sage put in a new module for faxing that didn't work with the old addon?
2) Creating a new installer.
What if ACT! or the operating system changed and there are new challenges like UAC?
3) Installation support for the new version
09-23-2011 01:05 PM
As an add-on developer and also consumer of add-on software for ACT! from fellow developers I see validity in all these comments. My suggestion is that customers request release build/version release notes from the supplier if they question the additional value. With a product like ACT! developers operate in a large community of other developers, customers and ACT! consultants. It isn't in their long term best interest to demand an upgrade fee where there has been no development expenditure to justify the increase, the community has a tendency to bite back.
I think it's healthy to be asking the question.