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Fatal Error 1603 when upgrading to Act 2010 SP1

New Member
Posts: 3
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

have the same problem as everyone elsewin 7 64 bit with upgrade meltdown

 

first did this http://screencast.com/t/2gF8TIUs

 

then tried this http://screencast.com/t/uopN4pqS5

 

now I'm here ( got the fix? )

 

thank You ....Jeff..H

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Jeff,

Welcome to the ACT! Online Community,

 

Please check your Private Notes.

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Sorry didn't get back sooner, tried fix (no change)

wont uninstall the video was me trying to uninstall and the error is a result of that

the original problem began while doing an update unfortunately don't remember the details of the upgrade but seems like it mentioned net framework 4? or something like that

every since then the program will load and offer me a sign in screen but when I submit it I get this

 ....JeffH

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Things to try:

- Possible issue with add-on file:  remove any Dymo add-on files in the ACT! plugins folder.  Here is an article with instructions: KB Article 27127

- Attempt to open a different database (ex: ACT! demo).  Successful or same error?  If same error, try rebuilding your ACT! Preference files.  Here is an article with instructions (use the Alternate Method: Manually Rebuild Preferences): KB Article 14770

Greg Martin
Sage
New Member
Posts: 1
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

[ Edited ]

I also received a fatal error during download and just tried to uninstall but received "Error - 1603, Fatal error during installation"

 

Is there another way to uninstall?  May I also get the private note?

 

Thank you in advance for your help.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Hello Robboord,

Welcome to the ACT! Online Community!

 

To complet the uninstall, you can use the ACT! Uninstaller utility.  Download and instructions for this utility can be found in this article: KB Article 19338.

 

Please see your Private Notes for a link to download the fully updated ACT! 2010 SP1 installation files.

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

I am happy to announce my ACT 2010 is back up and running Thank You ....gmartin for all of your help
New Member
Posts: 2
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

I'm in the same spot as the others, can I please get a link to download the fully updated ACT! 2010 SP1 installation files.

 

Thank you

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Hello Zakb,

Welcome to the ACT! Online Community!

 

You will need to use the ACT! Uninstaller utility to remove the ACT! program before reinstalling.  Here is an article with instructions: KB Article 19338

 

Please see your Private Notes for the download link.

Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Greg,

 

Worked perferectly thank you.