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Fatal Error 1603 when upgrading to Act 2010 SP1

New Member
Posts: 1
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Can I too get the patched version?  Thanks!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Jpalay,

Welcome to the Sage ACT! Online Community!

 

Please see your Private Notes

Greg Martin
Sage
New Member
Posts: 7
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Please can I also get the fully patched installation?

 

I am struggling to get act installed (now I have removed it because of this service pack update).

 

Thanks very much!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Anthony,

Please see your Private Notes

Greg Martin
Sage
New Member
Posts: 7
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Thanks I got this, although I still recieved the error message Smiley Sad

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

It appears there are files/registry entries that are not being removed with the uninstall.  Try the following:

- Install ACT! using the original install disk (does not contain update)

- Use the ACT!Uninstaller utility to uninstall, see article: KB Article 19338

- Reboot computer

- Attempt install with fully updated file (one I provided)

Greg Martin
Sage
New Member
Posts: 7
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

The dot net 35 act uninstaller, crashes just after the splash screen Smiley Sad

 

Any other suggestions?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

With the uninstaller crashing, it could be a damaged Microsoft .NET Framework installation.  Review the following article for steps to reinstall .NET: KB Article 19385

Greg Martin
Sage
New Member
Posts: 7
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

I used the .net framework remover. and then installed the .net framework again following these instructions, thanks for your help, I have solved my issue now! Smiley Happy

Use the .NET Cleanup Tool, reboot and install the .NET Updates in this order:

- .Net Framework 3.5
- .Net Framework 1.1
- .Net Framework 1.1 SP1
- .Net Framework 4
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Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Fatal Error 1603 when upgrading to Act 2010 SP1

Anthony,
Glad to hear your install issue has been resolved! Thank you for posting the update with the steps you took. I'm sure others will find them helpful.
Greg Martin
Sage