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Failed to open a connection HELP NOW PLEASE

New Member
Posts: 3
Country: USA

Failed to open a connection HELP NOW PLEASE

ACT 2012 pro.. We cannot open any databases... we get an error message  FAiled to connect to database.  I can usually go to my control panel then admin, then settings and jumpstart thesql server act 7 buy now that isnt working..we have had act for 8+yrs and recently made this upgrade and HATE IT..any helpers?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Failed to open a connection HELP NOW PLEASE

Hello fabmast,
Welcome to the Sage ACT! Community. This error indicates an issue with the database connecting to the SQL Server, usually because SQL is not running or the installation is damaged. Follow the steps in this KB article to ensure the service is started:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 3
Country: USA

Re: Failed to open a connection HELP NOW PLEASE

[ Edited ]

didnt help..I had already taken those steps as I mentioned. I usually have to do that every time I log back on to sage act.  But that no longer works...getting very fustrated......