My icon to export to Excel is shaded out and I cannot export my contact list. How do I get it unshaded so I can export?
Make sure you click "List View" first. Then click Tools and select export to excel.
Perhaps this is a given, but in case it is not: You have to make sure that your version of Office is supported.
If you recently upgraded to Office 2010 and are not using ACT! 2011 or 2012, whoops!