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Export to Excel is Greyed Out

New Member
Posts: 6
Country: USA

Export to Excel is Greyed Out

[ Edited ]

Hello,

 

I have Sage ACT! Pro 2011 and am working in Microsoft Office 2010.  I am the confirmed Administrator, but the Export to Excel button and link are both greyed out.

 

Any suggestions how to fix this?

 

Thank you,


Chelsea

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Export to Excel is Greyed Out

Hello Chelsea,
Please see the following Knowledgebase article for suggested solutions for this issue:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2864...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 6
Country: USA

Re: Export to Excel is Greyed Out

Hi Greg,


I've confirmed and tried all options in that link except to log in as the computer's administrator, which I don't have access to.  Since everything else didn't resolve the problem, I'm not hopeful it will work, but I'll let you know once the administrator has logged in to try.

 

Thanks,

 

Chelsea

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Export to Excel is Greyed Out

Does the integration with Outlook and Word work correctly?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.