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Error with Act Outlook Integration - Help Required

New Member
Posts: 3
Country: United Kingdom

Error with Act Outlook Integration - Help Required

Hi All,

Wonder if anyone has any ideas on this error, When the Act Address book is configured in Outlook The error “Outlook Cannot display this view” appears and then you can no longer view any of the folders such as Inbox, Sent Items, Drafts etc etc – all you see is “Error - "Outlook cannot display this view – The view cannot be found”
Works fine if Act is not integrated with Outlook.

 

Details:
Act 2010 Premium
Office 2007
Windows XP

 

Tried:
*Removing Address book & Re-adding
*Removing Registry keys for Plug-in and address book details
*Running Office Diagnostics
*Archiving mail to reduce mailbox size (Now under 1.5GB)
*Re-installing Office and Act
*Re-creating the mail profile
*Selective Start-up with all non-essential systems turned off
*All exceptions added to FW and AV
*Run various office fixes supplied from Sage KB/Support

 

Any Ideas would be appreiciated .

 

C_Sharp

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Error with Act Outlook Integration - Help Required

What startup view are you using in Outlook?

 

If using Outlook Today, turn it off - http://office.microsoft.com/en-au/outlook/HA011399531033.aspx

It causes issues with most apps that connect to Outlook

 

Also make sure you have the latest patches and Hotfix for Office... there is a fix for a similar error in one hotfix

http://support.microsoft.com/kb/961752

Copper Elite Contributor
Posts: 139
Country: United States

Re: Error with Act Outlook Integration - Help Required

Did you ever get a solution for this? I now have the same exact problem and have tried most of the things you've listed.

 

PLEASE let me know. Thanks.