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Error while adding contacts to a group.

New Member
Posts: 1
Country: USA

Error while adding contacts to a group.

I created a group in ACT! 2008. Whenever I try to add a contact, it displays an error message saying "ACT! failed to save current group, would you like to reload the group?" 
 
Does it always appear? or am I doing something wrong here?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Error while adding contacts to a group.

I've not heard of that error before.
 
Does it happen with any contact and any group?
 
Can you see if it happens in the demo database?
 
What steps are you using to add the contact to the group?
New Member
Posts: 2
Country: United States

Re: Error while adding contacts to a group.

[ Edited ]

I get this error message too. 

Act 2009.  Imported 140 groups.  I went into edit a group. When this error appears, i can't do anything except force quit.  If i click yes or no, it does nothing.

 

There is no mention of this error in the knowledge base.

Message Edited by coolbean1000 on 04-22-2009 02:53 PM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Error while adding contacts to a group.

New Member
Posts: 2
Country: United States

Re: Error while adding contacts to a group.

The Groups were imported using a csv file. (about 154 groups)

I go through each group adding contacts.  In this batch, i've had to delete about 3 groups so far due to this error. 

When the error occurs, it says "act failed to save the current group, would you like to reload the group?"  If i click yes, the dialog dissappers.  If i click no, the dialog dissappears.  If i try to close act, the error dialog re-appers.  If i click anything else after that, the error comes back up.  I must force a quit through the task manager. 

I've tried do a database repair.  error remains.

Update:  if i delete the group where the error occurs, i do not have to force quit.