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Error when trying to write email from Act!

New Member
Posts: 6
Country: USA

Error when trying to write email from Act!

I'm using a trial version of Act! Pro, running on Windows 8. The version of Office I'm using is 365 and my database is on my local machine. I've already set up Outlook integration but when I got to a contact, and click the email button up top and select write email, I'm getting this message "Object reference not set to an instance of an object". I would appreciate any knowledge on this matter.

New Member
Posts: 6
Country: USA

Re: Error when trying to write email from Act!

Could anyone help me solve this problem?
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Error when trying to write email from Act!

You need to make sure that the full version of Office is installed on the local PC.  The click-once version doesn't have the necessary files to integrate with ACT!.  Some licenses of Office 365 will allow you to install the full version.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
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(205) 222-1661
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New Member
Posts: 6
Country: USA

Re: Error when trying to write email from Act!

I'm not sure what click-once means but I do know we have the full version of Office installed.

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Error when trying to write email from Act!

Hi tqboyd,

 

Here is a quote pulled from this website with regards to Click-once (or Click-to-run): http://technet.microsoft.com/en-us/library/jj219420.aspx

 

Click-to-Run is a streaming and virtualization technology that is designed to significantly reduce the time that is required to download and use Office client products. Streaming allows users to begin to use a Click-to-Run product before the complete product is downloaded.

Click-to-Run for Office 365 products are based on core virtualization and streaming Microsoft Application Virtualization (App-V) technologies. Click-to-Run resources run in an isolated virtual environment on the local operating system.

 


Here is a link to a related KBase article, although I don't think it fits your issue exactly:  http://kb.swiftpage.com/app/answers/detail/a_id/36006/kw/office%20365

 

However the actual error message you listed is very common, look at this article:  http://kb.swiftpage.com/app/answers/detail/a_id/24350/kw

 

 

I would suggest considering some of the troubleshooting steps here:  http://kb.swiftpage.com/app/answers/detail/a_id/21040

it is not for the version of Office you are using, but it might help resolve your issue, or at least give you an idea.

 

Hope this helps

 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Elite Contributor
Posts: 144
Country: Australia

Re: Error when trying to write email from Act!

Also, is it Act! Pro v16 that you are using?
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


New Member
Posts: 6
Country: USA

Re: Error when trying to write email from Act!

Yes, it is v16