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Error when launching (ACT! 2009) 11.0

New Member
Posts: 1
Country: USA

Error when launching (ACT! 2009) 11.0

When launching ACT! 2009, I get the following error;

 

"ACT! Retrieving the COM class factory with CLSID {8DE5D377-74EF-47CE-8E49-B23CBA86BC5E} failed due to the following error: 80070002"

 

The referenced CLSID has the following entries which I believe are the root of the problem.

 

(Default)  aAct7EmailConnector Class

AppID       {61F9117-5ABD-417a-9C39-649C442584F8}

 

 

Sub Keys:

 

LocalServer32

(Default)   "C:\Program Files\ACT\Act for Windows\ActEmail.exe"

 

ProgID

(Default)     ActEmail.aAct7EmailConnector.1

 

 

 

The file "ActEmail.exe" in the path listed in localserver32 doesnt exist.  The current version of Act is 2009, version 11.0.  Should the registry entries still be referencing Act7?

 

Any insight or suggestions appreciated!