04-27-2009 06:51 PM
When attempting to use a template file on a 2nd computer on the network, we get an error that says "The selected template does not use a valid format. If the template was created in a prior version of Act! it must be converted". The file was already converted from vers 6.0 , and supposedly successfully.
However that same template file works fine if you use the main computer (that has the database and also the templates).
Both computers have same updated version (2009 11.1.x). The template file is "shared" in Windoze Vista on the main computer (Computer A). Also permissions are set to allow it to be used. The computer that has trouble is Computer B, which has Windoze XP.
Another pecularity is that on Computer B, when selecting "WRITE ==> OTHER DOCUMENT ==> " only files with "tpl" will show in the browse window. We then have to put in "*.*" to find the files with "adt" extension. On Computer A we initialy see all files.
We have tried loggong off from Act on the main computer.
04-27-2009 10:22 PM