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Error: "system cannot find the file specified" - Outlook Sync

Copper Contributor
Posts: 52
Country: USA

Error: "system cannot find the file specified" - Outlook Sync

When going to Tools, Sync with Outlook, Preferences, we're getting the following error:

"The system cannot find the file specified"

 

It then pops up with the preferences window but won't take any information we give it. Same thing for integrating with Google.

 

Example:

If we click the Change button under Act! Database and enter the database information, it prompts us with the error again.

If we click the Change button under Synchronize With, then choose Outlook, nothing happens and Outlook isn't actually chosen.

 

The system:

Windows 10 (64bit) 

Office 2016 (32bit) (with Office 365)

Act! Pro 20.1.120 Update 7

UAC is off

 

Attempted fixes:

Wiped out all preferences under %appdata%\Act 

We've uninstalled and reinstalled Act

Ran Act as admin and not as admin

 

Any direction would be much appreciated!

Marshall Hayes
ACT! Certified Consultant
Hayes Consulting LLC
www.HayesConsultingOnline.com
Copper Contributor
Posts: 52
Country: USA

Re: Error: "system cannot find the file specified" - Outlook Sync

Looking at the logviewer.exe I see the following log each time the error pops up:

 

Error Exception: No Value with requested Preference Key.OUTLOOKCOPY/COPYCALENDARAct.Shared.Config.MissingValueException: No Value with requested Preference Key.OUTLOOKCOPY/COPYCALENDAR
at Act.Framework.Preferences.UserPreferences.GetValue(String name, Boolean DB)
at Act.Framework.Preferences.UserPreferences.GetIntValue(String name)
at Act.UI.UIDatabaseManager.ValueExists(String key, UserPreferences uprefs, Type valueType)

 

This leads me to think it could be an issue with the Outlook installation. I'm running an online repair of the installation now and will report back with the results. 

Marshall Hayes
ACT! Certified Consultant
Hayes Consulting LLC
www.HayesConsultingOnline.com
Copper Contributor
Posts: 52
Country: USA

Re: Error: "system cannot find the file specified" - Outlook Sync

Office repair didn't help. 

Tested the demo database as well, no luck.

 

Any direction would be much appreciated.

Marshall Hayes
ACT! Certified Consultant
Hayes Consulting LLC
www.HayesConsultingOnline.com
Platinum Elite Contributor
Posts: 14,581
Country: Australia

Re: Error: "system cannot find the file specified" - Outlook Sync

Have you tried renaming ispa-o.ini in the folder:
C:\Users\[UserName\\AppData\Local\Integration Services Patch for Act!
Copper Contributor
Posts: 47
Country: USA

Re: Error: "system cannot find the file specified" - Outlook Sync

Marshall,

 

Did you find a fix for this issue?

 

I'm about to take the long way to resolve and was hoping their was a faster path that you found to resolve.

 

Joe K.

C. Joseph Keesey III, MCAD ACC
ACT! Certified Consultant®
Microsoft Certified Application Developer®

SystemsNet
Highlighted
Nickel Contributor
Posts: 261
Country: Canada

Re: Error: "system cannot find the file specified" - Outlook Sync

Hi Marshall,

 

Not sure about the cause of your error message, but don't you have to be on Update 8 for the new licensing bits.

https://www.act.com/resources/downloads/act!-pro-v20-downloads

 

 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP
Nickel Super Contributor
Posts: 436
Country: Germany

Re: Error: "system cannot find the file specified" - Outlook Sync

Go to Windows Control Panel. Go to "Programs and features". Check whether there is an entry called "Integration services patch for Act!". If it is missing, something went very wrong during your ACT! installation as this "program" (which is actually handling the Outlook synch)  was not automatically installed towards the end of the ACT! installation process. Or somebody has removed it, not knowing what it is good for...

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de