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Error: "Resolution of the dependency failed"

New Member
Posts: 1
Country: USA

Error: "Resolution of the dependency failed"

Having trouble gettting my act file to open up.. I tried the deletion of the CustomMacros.ser and DependentDlls.xml

per the tech support email - but to no avail. Can someone help on this?

I am not able to open my ACT file at all.. shall I reinstall?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error: "Resolution of the dependency failed"

Hello DavidV,

Welcome to the Sage ACT! Online Community!

 

Use the section titled "Alternate Method: Manually Delete Preferences" in the following article, to remove all preference files, then open ACT! to test: KB Article 14770

Greg Martin
Sage
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error: "Resolution of the dependency failed"

Davidv,

Have you tried the 'Manual' steps in article 14770?

Greg Martin
Sage