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Error "Database could not be accessed..." in ACT! 2011 Pro

New Member
Posts: 8
Country: USA

Error "Database could not be accessed..." in ACT! 2011 Pro

[ Edited ]

Hi, I am running Windows 7, 64 bit, HP Pavilian. I've been using Act Pro 2011 for over a year, my data is backed up on Carbonite. On Monday this week ART not open. I received the following error message "The Databas Contacts could not be accessed" It also mentioned something about a network and a firwall. I have no network.

It seemed that the program had disappeared so I thought I needed to re-install the program. That didn't work it only wanted to remove the program.

I looked at the other listings; but, then did not help, only confused me.

HELP!

Thanks, Larry Margolis

 

[Edit: subject updated to match topic]

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error "Database could not be accessed..." in ACT! 2011 Pro

Hello Larry,
The most common cause for this error when using a local database is that SQL Server service is not started. Please see this Knowledgebase article for a solution:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

If this does not resolve, then see this KB article for additional solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.