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Error: "Database cannot be accessed" when opening ACT!

New Member
Posts: 2
Country: USA

Error: "Database cannot be accessed" when opening ACT!

[ Edited ]

I AM GETTING ERROR MESSAGE DATABASE CONTACTS COULD NOT BE ACCESSED. IN ORDER TO ACCESS THIS DATABASE CHECK YOUR NETWORK CONNECTION AND VERIFY THAT YOUR DATABASE SERVER IS AVAILABLE. IT MAY BE NECESSARY TO DISABLE ANY FIREWALL SOFTWARE ON YOUR COMPUETER OR THE SERVER. pRESS F1 FOR TROUBLESHOOTING GUIDE.      CLICKING ON ok GETS RID OF THE ERROR MESSAGE, PRESSING F1 DOES NOT PRODUCE A GUIDE.     ANY SUGGESTIONS ARE WELCOME.  FIRST TIME WITH THIS PROBLEM SINCE INSTALLING ACT 2010 LAST AUGUST.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error: "Database cannot be accessed" when opening ACT!

[ Edited ]

Hello Liebertco,
Welcome to the Sage ACT! Community. The most common cause for this error is that the SQL Server service is not running. Please see the following Knowledgebase article for a solution:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

If this does not resolve, please this article for additional solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.