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Error opening Groups

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Posts: 1
Country: USA

Error opening Groups

ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1

 

One remote user when clicking on the Groups button gets an error and you must close the application to proceed. The error details are as follows:

 

 

System.NullReferenceException: Object reference not set to an instance of an object.
   at Act.Outlook.Service.Shared.EmailMessageInfo.PopulateMessageInfo(String fileName, IEmailMessageInfo emailMessageInfo, ISynchronizeInvoke synchronizingObject)
   at Act.Outlook.Service.Shared.QuickAttachDlg.LoadNotAttachedFileToList(ILogHandlerServiceEntry entry)

 

 

I have removed and reinstalled ACT. I have created a new remote database. The problem persists. Any suggestions to what is missing here? After the reinstall I get a slightly different screen; the expandable tree view in the left pane is now taking up the entire workspace where you would normally see the group detail info.

 

Thanks,

-greg