08-25-2011 02:56 PM
Error message "Get Rad Editor is Not Defined" when trying to type history or notes.
I recently upgraded to ACT 2011. And i had big deal of problem to get all users to work.
Two of my users/computers are working fine because they use older computers, ie, IE8.
Two of my users/computers are NOT working well beause the computers are new.
It took me several days to isolate the problem that IE9 is the problem.
The new computers say IE8 is not compatible with them so I loaded Firefox, and that seems to work.
Now I found out they cannot type history or notes, and see the "get rad editor is not defined" message.
I think this is a Firefox issue. And Mozilla on a Mac have the same problem.
Do I need to forcefeed the new computers with IE8?
08-26-2011 06:21 AM
Welcome to the Sage ACT! Online Community!
Your description sounds like the users are accessing the database through the web interface - is that correct?
If yes, I would agree that it is most likely due to the browser version. ACT! 2011 is compatible with IE7/IE8 (32bit versions) and Firefox 3.5/3.6. Most likely your Firefox installs have also updated (released V 4, 5, and 6 in the past few months). Installing IE8 would be the next step to resolving the issue.
08-26-2011 09:24 AM - last edited on 08-26-2011 09:40 AM by ghollister
Sorry. Windows7 is incompatible with IE8. So it sounds like I need to scrap the computers or scrap ACT?
[Edit: content removed]
08-26-2011 10:33 AM
08-29-2011 08:42 PM
It seems the problem is with Rad Editor, a third party component by Telerix.
They do, however, have a workaround, that Sage could test. One other way is to the change the Mozilla user agent so that it reports itself as 3.6 and test again. Can anyone confirm for me if that works?
08-29-2011 08:58 PM
I just tested it by making the User agent like this:
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:126.96.36.199) Gecko/20100824 Firefox/3.6.9 ( .NET CLR 3.5.30729; .NET CLR 4.0.20506)
Into the user agent switcher, and Firefox 6.0 does work! I can create notes and new history entries just fine.
09-15-2011 04:21 PM
Greg, I went to the KB and couldn't find your article. Can you provide?