11-24-2017 09:55 AM
ACT! Pro Version 18.104.22.168. Update 6
Office 2013, latest update
Since an automatic Windows 10 update, when I try to send email from ACT! Pro, via Outlook, I get the error "We're
sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"
I have tried the following, to no avail:
Latest update to ACT! Pro
Latest updates to Office 2013 products
Changing compatibilty of Word and Outlook to Windows 8 and Windows XP, and also accepting "Recommended settings
Opening winword.exe and outlook.exe as Administrator
Eliminating all addins in Outlook
Opening winword.exe and outlook.exe in safe mode before starting ACT! Pro
Any assistance would be much appreciated.
11-27-2017 01:47 AM
11-27-2017 07:23 AM
Good questions. THank you.
I can click on "E-mail" and successfully do that. It is when I use templates, which is what I mostly do. I have not recently tried the "Mail Merge" function.
Yes, it does the same with all templates.
Yes, I have tried "Run as administrator" with the same result.
So...you might be onto something about it having more to do with Word than with Outlook. Does that give you any ideas?
11-27-2017 07:37 AM
I tried "Edit Template" in ACT and got the same error. But I am able to successfully open those template files directly in Word.
I also got a new error message from ACT while doing this. See attachment.
11-27-2017 08:09 AM
Now that you have called my attention to this, it is clearly an ACT/Word integration problem. When I choose Write/Letter, I get the same error message, and that has nothing to do with Outlook or sending email.
11-27-2017 08:41 AM
11-27-2017 08:46 AM - edited 11-27-2017 08:47 AM
I have already tried temporarily disabling my Avast anti-virus and firewall. No change. I will try the other suggestion.
11-27-2017 09:43 AM
Method one didn't work because there is no "Microsoft Office 2007 Primary Interop Assemblies" in the list of programs.
Method two: I used Office repair from the Control Panel/Change. No difference afterwards. I searched for "normal.dot", found a "normal.dotm" and deleted it. Made no difference in the problem behavior.
Method three: I have already completely uninstalled ACT and Office and reinstalled, to no avail.
In my system, there are two files with the name Microsoft.Office.Interopt.Word. One has Version Product Name value of "Microsoft Office XP" and the other has "Microsoft Office 2013".
And Policy.11.Microsoft.Office.Interopt.Word Product Name has a value of "Microsoft Office 2013".
Thanks very much.