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Error message on sending email through Outlook

Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: Error message on sending email through Outlook

[ Edited ]

Hi Paul,

 

The Act! Uninstaller can be found in this KB...

 

http://kb.act.com/app/answers/detail/a_id/19338 

 

Hope this helps but read the instructions carefully!


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 64
Country: USA

Re: Error message on sending email through Outlook

After downloading Microsoft.Vbe.Interop.dll  and registering the file, as Melville recommended above, I have done the following:

 

In Control Panel/Programs and Features, I did an "Online Repair" of Windows Office 2013

Rebooted

Uninstalled ACT from Programs and Features

Rebooted

Reinstalled ACT

Rebooted

Updated ACT to 18.2.53.0 Update 6

Rebooted

I set up Email/Preferences to Outlook in ACT successfully

Tried to send a blank email from ACT  

Got Error 1 (see attached file)

Tried to send a template email from ACT

Got Error 2 (see attached file)

 

So....still stuck!

Nickel Super Contributor
Posts: 446
Country: Germany

Re: Error message on sending email through Outlook

@dshaw111,

the KB article you're mentioning does not exist?

 

@stillstonevisions,

 

This would now be a situation where I would "FORMAT C:\" and start from scratch Smiley Mad

 

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Error message on sending email through Outlook

In the steps above I can see you've tried a repair of Office, but have you tried a complete reinstall? That's certainly the next step I'd recommend if not.
Copper Contributor
Posts: 64
Country: USA

Re: Error message on sending email through Outlook

I could be wrong, but I believe the "online repair" is a complete automated uninstall and reinstall.  It takes a good bit of time and even removes the desktop and taskbar icons.

Highlighted
Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: Error message on sending email through Outlook

Sorry - try this link...

 

http://kb.act.com/app/answers/detail/a_id/19338/~/how-to-use-the-act%21-uninstaller.exe-utility

 


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org