12-24-2013 08:48 AM - last edited on 01-10-2014 10:04 AM by dpark
Using: Sage ACT! Pro 2012 Version 22.214.171.124 English (United States) Sage Software, Inc. and Outlook 2007.
On Windows 7 Home Premium stand alone desktop.
Had been using Mail merge fine but now I get the message shown in subject line above. I can mail merge to a word document but not email. Also, when in ACT and I click on an email address Outlook opens but does not prepopulate the "To:" field.
I have tried Scanpst.exe to repair the outlook file and the regvr32redemption.dll process.
Nothing in forums applies to this situation. I have not installed any software since last week when this was working fine...
12-30-2013 08:43 AM
I would recommend enabling the built-in Windows administrator account, logging into it, and trying the steps you previously mentioned from the built-in Windows administrator account. You can find information on enabling the built-in administrator account in the following Knowledgebase article:
It might even be worthwhile to set up an empty test outlook profile while in the built-in admin account and testing to see if you get the same error when trying to send a mail merge. It could have something to do with the Windows profile.
01-02-2014 06:10 AM
Thank you for your suggestions. Administrator account did not change the results. I had already been using an account with Administrator credentials. Tried new outlook prfile and I get the same error.
01-20-2014 09:56 AM
If re-registering the redemption.dll file as an administrator and testing in an empty Outlook profile did not work, I would recommend uninstalling and reinstalling Act! as an administrator and testing. If it still gives the same results, do the following as an administrator in the order listed:
1. Uninstall Act!
2. Uninstall Microsoft Office
3. Reinstall Microsoft Office
4. Reinstall Act! and test