Error message from Mail Merge: You are not authorized to use this object. Set AuthKey Property first. [ Edited ]

[jerryrog]

Using: Sage ACT! Pro 2012 Version 14.1.108.0 English (United States) Sage Software, Inc. and Outlook 2007.

On Windows 7 Home Premium stand alone desktop.

Had been using Mail merge fine but now I get the message shown in subject line above. I can mail merge to a word document but not email. Also, when in ACT and I click on an email address Outlook opens but does not prepopulate the "To:" field. 

I have tried Scanpst.exe to repair the outlook file and the regvr32redemption.dll process.

Nothing in forums applies to this situation.  I have not installed any software since last week when this was working fine...

[Elise]

I would recommend enabling the built-in Windows administrator account, logging into it, and trying the steps you previously mentioned from the built-in Windows administrator account. You can find information on enabling the built-in administrator account in the following Knowledgebase article:

http://kb.swiftpage.com/app/answers/detail/a_id/21797

It might even be worthwhile to set up an empty test outlook profile while in the built-in admin account and testing to see if you get the same error when trying to send a mail merge. It could have something to do with the Windows profile. 

[jerryrog]

Thank you for your suggestions. Administrator account did not change the results. I had already been using an account with Administrator credentials. Tried new outlook prfile and I get the same error. 

[Elise]

If re-registering the redemption.dll file as an administrator and testing in an empty Outlook profile did not work, I would recommend uninstalling and reinstalling Act! as an administrator and testing. If it still gives the same results, do the following as an administrator in the order listed:

1. Uninstall Act!

2. Uninstall Microsoft Office

3. Reinstall Microsoft Office

4. Reinstall Act! and test