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Error message associated with envelopes, labels..

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New Member
Posts: 3
Country: United States
Accepted Solution

Error message associated with envelopes, labels..

When trying to edit or print an envelope or label I get an error message saying that Act can't open the file because it contains unrecognized elements.

We have ACT installed on three computers and share the database on one of the computers.

Only one of the computers has this problem.  It is running Windows 7, the other two (including the database host) are running Windows XP.


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Error message associated with envelopes, labels..

The problem was resolved by running ACT!2010  "as administrator"

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Error message associated with envelopes, labels..

What version of the ACT! program. Only ACT! 2010 is fully certified for Windows 7.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: Error message associated with envelopes, labels..

It is ACT! 2010
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Error message associated with envelopes, labels..

Try updating the printer and video drivers on the problem system.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 3
Country: United States

Re: Error message associated with envelopes, labels..

The problem was resolved by running ACT!2010  "as administrator"