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Error message: Failed to setup local sync entity. Datastore is inaccessible.

New Member
Posts: 1
Country: USA

Error message: Failed to setup local sync entity. Datastore is inaccessible.

I have someone who is using Act Pro v16.  They are trying to sync their notebook to the server.  The server is running MS Windows Server 2012.  When you login to Act on the server and click Tools, Synchronize Database, Accept Incoming Syncs.  Then Act Pro v16 prompts you to enter the port number 65100, and you click OK but up pops the Error message.  Failed to setup local sync entity.  Datastore is inaccessible. 

 

I have looked in the knowledgebase but I can only find help for Act Premium not Act Pro. 

 

Any help would be much appreciated.

Thanks.

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Error message: Failed to setup local sync entity. Datastore is inaccessible.

Hi Sean,

 

This looks to be pointing towards a permissions issue.

 

I believe this Kbase might be helpful:  http://kb.swiftpage.com/app/answers/detail/a_id/23332

 

I would try step 1, and then step 3, as step 2 does not apply to Act! Pro

 

In step one I would also suggest you add "everyone" instead of "SYSTEM" and give everyone Full control

 

Let us know how you go,

 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services