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Error just trying to go to Help->About->DAtabase Information

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Astute Commentator
Posts: 78
Country: USA
Accepted Solution

Error just trying to go to Help->About->DAtabase Information

I keep getting the error:

 

An error occurred during the execution of xp_cmdshell.  A call to 'CreateProcess' failed with error code '5',  The statement has been terminated.

 

I am running ACT 2010 Standard on Windows 7.  UAC is set to lowest setting.  ACT is set to run as Administrator.  This just started happening today.  A week or two ago I was able to do this with no problem.

 

Thanks!


Accepted Solutions
Solution
Accepted by topic author rab5649
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error just trying to go to Help->About->DAtabase Information

Thank you for providing the cause of the error! 

 

Here is an article with exceptions that can be added to an Anti-virus software to allow communications: KB Article 25125

Hopefully entering these exceptions will allow you to re-enable Panda.

Greg Martin
Sage

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error just trying to go to Help->About->DAtabase Information

'System Error 5' is generally associated with permissions...  to see if this is database specific, try the function in the ACT! Demo database.  In your main database, run the Check and Repair option located under Tools > Database Maintenance, then test again.

Greg Martin
Sage
Astute Commentator
Posts: 78
Country: USA

Re: Error just trying to go to Help->About->DAtabase Information

I got the same error with Demo database.  I ran Check and Repair on my main database and still got the error. 

 

On a whim I turned off my anti-virus and no more error!  Turns out that Panda Could anti-virus was throwing this error:

 

Rule 5023: During normal behaviour DNS Server Application (dns.exe) shouldn’t need to create or execute any executable programs. If you receive an alert, some kind of vulnerability is being exploited.

 

 

Solution
Accepted by topic author rab5649
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error just trying to go to Help->About->DAtabase Information

Thank you for providing the cause of the error! 

 

Here is an article with exceptions that can be added to an Anti-virus software to allow communications: KB Article 25125

Hopefully entering these exceptions will allow you to re-enable Panda.

Greg Martin
Sage
Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Error just trying to go to Help->About->DAtabase Information

offtopic: when anyone mentions "panda" I always think of this advert for Egyptian cheese http://www.youtube.com/watch?v=X21mJh6j9i4 Smiley Very Happy