03-26-2015 02:16 AM
Hello!
I have been attempting to troubleshoot this error with no success.
I have Act! Pro 16.3.11.0 and Outlook 2013 running against Exchange 2013.
I have downloaded Redemption.dll 5.5.0.3616 & Interop.Redemption.dll 5.5.0.0 and applied the Outlook2013_C2R_32_on_64.reg file from KB33125
http://kb.swiftpage.com/app/answers/detail/a_id/33125/
I have gone through several other KB Articles with no positive results.
What follows is the error log that is consistently created by the attempt to syncronize between Act! & Outlook.
If anyone has any idea what I need to do to fix this problem, please assist.
Thank You!
--garret 8-)
Garret Hansen, PMP
Managing Partner
The Rude Band LLC
T 605.351.3282
F 605.356.8081 E garret@rudeband.ws
3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeContacts Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetAllSyncSets Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactCount Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:09 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:09 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:10 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:10 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:11 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:11 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:12 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:12 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:13 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:13 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Integration.Utility.GetOutlookContactList Method===
3/26/2015 3:53:14 AM Redemption: 3/26/2015 3:53:14 AM Loading C:\Program Files (x86)\ACT\Act for Windows\Redemption.dll
3/26/2015 3:53:15 AM ***Exception***
Error in IAddrBook.OpenEntry: MAPI_E_UNKNOWN_ENTRYID
at Redemption.IAddressEntry.get_MAPIOBJECT()
at Act.Outlook.Integration.OutlookContact.GetData(ContactProperty prop)
at Act.Outlook.Integration.OutlookContact.GetEmailAddresses()
at Act.Outlook.Integration.Utility.GetOutlookContactList(ProgressService progressService)
at Act.Outlook.Sync.Common.ContactSynchronizer.SyncAllContacts(IConfigurationService configurationService)
3/26/2015 3:53:19 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeContacts Method===
01-15-2016 04:39 PM
Resolution to this is not easy. Solution is probably one of these:
Re-register the Redemption.dll
or
remove the metadata files from Outlook Sync folder, and let ACT rebuild them on re-opening
also, i would do a complete maintenance/repair from ACTDIAG before each of those steps.
Hope this helps. We're glad to assist if you need.
01-19-2016 06:42 AM