Error in IAddrBook.OpenEntry: MAPI_E_UNKNOWN_ENTRYID | Redemption.AddressEntry

[hansegar]

Hello!

I have been attempting to troubleshoot this error with no success.

I have Act! Pro 16.3.11.0 and Outlook 2013 running against Exchange 2013.

I have downloaded Redemption.dll 5.5.0.3616 & Interop.Redemption.dll 5.5.0.0 and applied the Outlook2013_C2R_32_on_64.reg file from KB33125

http://kb.swiftpage.com/app/answers/detail/a_id/33125/

I have gone through several other KB Articles with no positive results.

What follows is the error log that is consistently created by the attempt to syncronize between Act! & Outlook.

If anyone has any idea what I need to do to fix this problem, please assist.

Thank You!

--garret 8-)

Garret Hansen, PMP

Managing Partner

The Rude Band LLC

T 605.351.3282

F 605.356.8081  E garret@rudeband.ws

W http://www.rudeband.ws

3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:46 AM Act.Shared.Sync: 3/26/2015 3:52:46 AM ACT! install path : C:\Program Files (x86)\ACT\Act for Windows\
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsLoggedOn Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.IsValidVersion Method===
3/26/2015 3:52:57 AM ===Enter In Act.Outlook.Sync.Common.Scheduler.SynchronizeContacts Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetAllSyncSets Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContactCount Method===
3/26/2015 3:53:08 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:09 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:09 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:10 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:10 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:11 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:11 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:12 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:12 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:13 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:13 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetSyncSetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetContacts Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Win.Integration.ContactService.GetExternalContactList Method===
3/26/2015 3:53:14 AM ===Enter In Act.Outlook.Integration.Utility.GetOutlookContactList Method===
3/26/2015 3:53:14 AM Redemption: 3/26/2015 3:53:14 AM Loading C:\Program Files (x86)\ACT\Act for Windows\Redemption.dll
3/26/2015 3:53:15 AM ***Exception***
Error in IAddrBook.OpenEntry: MAPI_E_UNKNOWN_ENTRYID
   at Redemption.IAddressEntry.get_MAPIOBJECT()
   at Act.Outlook.Integration.OutlookContact.GetData(ContactProperty prop)
   at Act.Outlook.Integration.OutlookContact.GetEmailAddresses()
   at Act.Outlook.Integration.Utility.GetOutlookContactList(ProgressService progressService)
   at Act.Outlook.Sync.Common.ContactSynchronizer.SyncAllContacts(IConfigurationService configurationService)
3/26/2015 3:53:19 AM ===Exit from Act.Outlook.Sync.Common.Scheduler.SynchronizeContacts Method===

[daniel_graves]

Resolution to this is not easy.  Solution is probably one of these:

Re-register the Redemption.dll

or

remove the metadata files from Outlook Sync folder, and let ACT rebuild them on re-opening

also, i would do a complete maintenance/repair from ACTDIAG before each of those steps.

Hope this helps.  We're glad to assist if you need.

[Pad1424]

Hi,

With respect to the above mentioned steps. RE-register Redemption, Renaming metadata files in %appdata%/ACt/ACt for windows.

If incase the above steps fail can you please try with a new outlook profile. I have seen in most scenarios that a new outlook profile has resolved this issue.