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Error creating new database in v12

New Member
Posts: 1
Country: South Africa

Error creating new database in v12

Hi there


I recently bought the new Act v12.  Was always working on v10, the database I had there I opened in v12 with now problems.


Whenever I try to create a new database from File - New Database I keep on getting this error:


"Customized Cultures cannot be passed by LCID, only by name" 


and then it only has an option to say OK and then press ok and nothing happens.


When I try an create a new database from the home screen under Getting started, it gives me this error:


"ACT! encountered an error performing your request. Please contact your administrator for assistance"


Please help me. 



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error creating new database in v12

Hello Mitchy3008,

Welcome to the ACT! Online Community. Please try the following steps to resolve this issue:

  1. Close ACT!
  2. Launch Windows® Explorer (or open My Computer or Computer).
  3. Browse to the following folder: C:\Windows\Globalization
  4. Right-click the gd-GB.nlp file, and click Rename from the shortcut menu. Add .old to the current name
  5. Close Windows Explorer (or My Computer).
  6. Launch ACT!.
  7. Test creating a new database.

If the "gd-GB.nlp" file is not present, then look instead for a file named en-US-1.nlp or nokiatl-ph-nokia.nlp instead and rename.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.