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Error connecting to database

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New Member
Posts: 2
Country: United States
Accepted Solution

Error connecting to database

We have been using our ACT database for several months now.  When trying to open this morning, we received the following error message:

 

"The database could not be accessed.  In order to access this database, check your network connection and verify that your database server is available." 

 

Our database is not located on our server, it is on our hard drive.  Why would we be getting this message out of the blue?

 

Thank you,

 

Lalita

 


Accepted Solutions
Solution
Accepted by topic author bentzgroup
‎09-25-2015 03:20 AM
New Member
Posts: 2
Country: United States

Re: Error connecting to database

Thank you. That fixed the problem.

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error connecting to database

Hello Lalita,

Welcome to the ACT! Online Community. If you are getting this error with a local database, then the likely cause is the SQL Server not running. Try these steps:

- From your Windows Start Menu, choose Run and type in services.msc If you are using Vista or Windows 7, type this command in the Search field at the bottom of the Start menu.

-When the list of local services comes up, look for SQL Server (ACT7). If the status of the service is not "Started", then right-click on the service and select "Start". If it is started, then right-click and select "Restart".

 

If this does not resolve the issue, then please see the following Knowledgebase article for additional causes and suggested solutions:

 

Error: "The database could not be accessed. In order to access this database, check your network co...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Solution
Accepted by topic author bentzgroup
‎09-25-2015 03:20 AM
New Member
Posts: 2
Country: United States

Re: Error connecting to database

Thank you. That fixed the problem.