Community
Showing results for 
Search instead for 
Do you mean 
Reply

Error: The number of active users exceeds the number of licenses available in this database.

Tuned Listener
Posts: 29
Country: USA

Error: The number of active users exceeds the number of licenses available in this database.

Moved an ACT 10.x database from another computer to this one which has ACT 11.0.0.367 running just fine.  There is one person using the system and one license but now 2 seperate databases.  When I open I get the above error message.  Anyone have a fix?

 

Paul

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error: The number of active users exceeds the number of licenses available in this database.

This probably means that the second database has more than one active user in it, so the 1 license he has installed will not allow access.

 

Options:

- If you have purchased additional licenses, then install them to his machine. You will need to open his original database, go to Help/Register ACT and click Add.

- If the error is a compliance error, then you can click the Add prompt, then cancel the Add screen and get into the database.  You will then need to go to Tools/Manage Users and change all but one of the Active users to Inactive.

 

If neither of these options work for you, then you will need to contact ACT! Technical Support so they can use a utility to gain access to the database.  You can contact ACT! Support using the phone number provided with your support contract or at (800)927-3989.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 1
Country: USA

Re: Error: The number of active users exceeds the number of licenses available in this database.

A customer did the upgrade from ACT! 6.0 Professional to Sage ACT! 2011 Professional for 6 users.

He received also that messag while the number of users remains the same

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Error: The number of active users exceeds the number of licenses available in this database.

ACT! 6 would allow having more active users than you had licenses, the licenses were tracked according to the number of users logged into a database. ACT! 2011 attaches the licenses to the active users regardless of the number of users logged into the database. You need to either disable some of the users or get more licenses.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129