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Error Message

New Member
Posts: 9
Country: USA

Error Message

I am getting the following error message:

 

ACT! is unable to connect to the sync server.  Check to be sure "accept incoming sync" is enabled in the main database and the Network sync service is running.  Also be sure you are connected to your network.  Contact your administrator for assistance.

 

All of the above has been checked and is correct.  What can we do to correct this?

 

Thanks,

Jen

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Error Message

New Member
Posts: 9
Country: USA

Re: Error Message

Mike,

 

Thank you so much!  You saved us a lot of trouble.  We didn't realize a new antivirus had been set up and was causing the issue.  Again, thank you!!!!!

 

Jen

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Error Message

Gotta love administrators who install new things and let the users find out the hard way