11-09-2010 10:23 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
02-11-2013 11:45 AM
I am using ACT! by Sage 2010 Version 22.214.171.124, Hot Fix 1.
My operating system is Windows 7.
I am using Outlook 2007 with Microsoft Outlook Hotmail Connector.
In the past 5 days or so, I have gotten the above error message everday; the service then shust down; although AVT & Outlook continue to run, email messages are not being added to my ACT Contact history.
I have done a backup and removed history & activities older than 120 day, and the problem persists.
Can you tell me how to resolve this problem?
02-13-2013 08:05 AM
Since the service is starting, running for a while, then stopping - it could be due to antiv-virus software or possibly an email item it isn't able to complete.
Here is an article with exceptions to add to your anti-virus/firewall software: KB Article 25125
Here is an article with instructions for troubleshooting the queued items: KB Article 19948 (see section titled: History Queue Folder)