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Error Message: Act.outlook.service has stopped working

New Member
Posts: 3
Country: USA

Error Message: Act.outlook.service has stopped working

 
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error Message: Act.outlook.service has stopped working

Hello htshepperd,
Welcome to the Sage ACT! Online Community. So the commuity can better assist you, please provide details regarding this issue:
- Version of ACT! you are using
- Operating system your machine is using
- Shared database or local database
- Version of Outlook you are using
- When does this error occur?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 7
Country: United_Kingdom

Re: Error Message: Act.outlook.service has stopped working

I've been getting this message now for a few weeks.  ACT! 2010; vista; DELL Lattitude E4300.  And suggests as to the nature of the problem?

New Member
Posts: 4
Country: USA

Re: Error Message: Act.outlook.service has stopped working

I am using ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1.

My operating system is Windows 7.

I am using Outlook 2007 with Microsoft Outlook Hotmail Connector.

In the past 5 days or so, I have gotten the above error message everday; the service then shust down; although AVT & Outlook continue to run, email messages are not being added to my ACT Contact history.

I have done a backup and removed history & activities older than 120 day, and the problem persists.

Can you tell me how to resolve this problem?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error Message: Act.outlook.service has stopped working

Since the service is starting, running for a while, then stopping - it could be due to antiv-virus software or possibly an email item it isn't able to complete. 

 

Here is an article with exceptions to add to your anti-virus/firewall software: KB Article 25125

 

Here is an article with instructions for troubleshooting the queued items: KB Article 19948   (see section titled: History Queue Folder)

Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: Error Message: Act.outlook.service has stopped working

Thank you; I think that will be helpful.