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Error Loading Layout

Bronze Contributor
Posts: 1,394
Country: USA

Error Loading Layout

Just in the last couple of days I am getting the error message:  "Error Loading Layout".  It happens when I make some change to the layout and exit out.

 

The only way I get the layout back is to close and re-open ACT. 

 

There were some entries for this error, but they were dated back in 2008.  Should I follow those recommendations?

 

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error Loading Layout

Hello John,
The layout may be damaged. Does it happen with other layouts, like the default Basic Layout files? If not, then you may need to use the process described in the following KB article to recover a prior version of the file from a backup:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1420...

...or just use a Restore As to restore a database backup and copy the layout file from there.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.