Error Generated When Trying To Use Email Function In Opportunities

[kushp]

When I try to initiate an email from the opportunities view I get the following error:

Paul

[ghollister]

Hello Paul,
So the Community can better assist you, please provide some additional information regarding this issue:
- What version of ACT! are you using (from Help > About ACT!)?
- What operating system do you have ACT! installed on?
- When you say you initiate an email from Opportunities, are you clicking an email address in a field, or the Email button on the top menu?
- Do you have Outlook as your email client? If so, what version?
- Does this only happen in the Opportunities view, or in any other view?

- If you open your local copy of the demo database (ACT[version#]Demo) and initiate an email from Opportuities, does the same thing happen?

- Did this work before, as you have always had this error?

Thank you,

[kushp]

- What version of ACT! are you using (from Help > About ACT!)?  Sage ACT! Premium 2013 Version 15.1.108.0
- What operating system do you have ACT! installed on? Windows 8 64Bit
- When you say you initiate an email from Opportunities, are you clicking an email address in a field, or the Email button on the top menu? From the top menu, from the email field both.
- Do you have Outlook as your email client? If so, what version? Outlook 2010 All updates inc SP1
- Does this only happen in the Opportunities view, or in any other view?  All views

- If you open your local copy of the demo database (ACT[version#]Demo) and initiate an email from Opportuities, does the same thing happen?  Yes

- Did this work before, as you have always had this error?  Yes

By the way, I have done an unistall via windows and reinstall with admin rights of course.  All seems to install correctly including SQL.

Thanks.

Paul

[kushp]

Greg, I sent you the information you were looking for in my last post.  The answers were listed at the end of each of your question.  Still having same problem.

Help Please?

Paul

[ghollister]

If happening in both databases, then the error could be caused by your graphics DPI setting and/or a damaged preferences file. First, ensure your DPI is set to Normal (96). This Knowledgebase article provides more information:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2634...

You then need to rebuild your ACT! preferences file. Follow the steps om the bottom half of this KB article to manually rebuild your preferences:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

[kushp]

Hello Greg:

Okay a couple of new developments.  I did a complete reinstall again of ACT 2013.  Also did the update provided from the website.  Performed all the tasks you mentioned previously.  I recently encountered a new error that only pops up every once in a while. 

What is interesting is if I DO NOT have Outlook 2010 loaded, Act will open the new email interface but the addressee is missing from the To: area.  Cursor is there but no address.  If I have Outlook loaded I immediately receive the No reference to an object error message.    This happens with the Demo Version 2013 and my database.

Paul

[kushp]

Any more suggestions on this Greig? Thanks. Paul

4/24 Additional windows error reports

Log Name:      Application
Source:        Windows Error Reporting
Date:          4/24/2013 2:13:05 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      SOLUTIONS
Description:
Fault bucket -975441471, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ActEmail.exe
P2: 15.1.108.0
P3: 50c10d89
P4: ActEmail.exe
P5: 15.1.108.0
P6: 50c10d89
P7: c0000005
P8: 00053beb
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ActEmail.exe_2c3f7f7bf1d799d94ff9f1c297745dce47699c2_0c61d56a

Analysis symbol:
Rechecking for solution: 0
Report Id: fc091a7e-ad12-11e2-be83-8c89a5d3c1b7
Report Status: 0
Hashed bucket: cbcd4940c49f141514f0752161464e30
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-24T19:13:05.000000000Z" />
    <EventRecordID>10798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SOLUTIONS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>-975441471</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>ActEmail.exe</Data>
    <Data>15.1.108.0</Data>
    <Data>50c10d89</Data>
    <Data>ActEmail.exe</Data>
    <Data>15.1.108.0</Data>
    <Data>50c10d89</Data>
    <Data>c0000005</Data>
    <Data>00053beb</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ActEmail.exe_2c3f7f7bf1d799d94ff9f1c297745dce47699c2_0c61d56a</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>fc091a7e-ad12-11e2-be83-8c89a5d3c1b7</Data>
    <Data>0</Data>
    <Data>cbcd4940c49f141514f0752161464e30</Data>
  </EventData>
</Event>

[kushp]

Greig:

Haven't heard back with any recommendations.  Do you need more info?

Paul

[gmartin]

Here is an article addressing the RPC Server error: KB Article 19051

If you are creating an email from your 'My Record', it will not populate the 'To' field in the email.  Be sure you are not on your record when clicking the email address.

[kushp]

Thanks for the update, but I still have the same problem.  Again, if Outlook is closed then ACT will open a new email.  If Outlook is open then I get the missing object error.

Paul