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Error - Forbidden - When Importing Contacts

New Member
Posts: 1
Country: USA

Error - Forbidden - When Importing Contacts

Hello, I'm on an ACT! trial and I'm trying to upload contacts via the .CSV template provided.  I get an error stating  ROW ERROR "Forbidden."  Can someone advise what this means?  Thank you.

Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Error - Forbidden - When Importing Contacts

[ Edited ]

This can be caused by a number of things and is normally to do with the headers but check for the following.


Empty rows - remove


Non consistent rows (EG cells combined in some rows but not in others.)


Cells with formulas in instead of raw data. 


Header names duplicated


Header with non alpha numeric characters such as " or / .


Also if importing a csv file try saving as a text file and then use the text import option in ACT