11-11-2020 10:17 PM
Hello, I'm on an ACT! trial and I'm trying to upload contacts via the .CSV template provided. I get an error stating ROW ERROR "Forbidden." Can someone advise what this means? Thank you.
11-13-2020 01:18 AM - edited 11-14-2020 03:51 AM
This can be caused by a number of things and is normally to do with the headers but check for the following.
Empty rows - remove
Non consistent rows (EG cells combined in some rows but not in others.)
Cells with formulas in instead of raw data.
Header names duplicated
Header with non alpha numeric characters such as " or / .
Also if importing a csv file try saving as a text file and then use the text import option in ACT