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Error During Search: Verity that your Act! Service Host is started. A connection error ...

Bronze Contributor
Posts: 1,393
Country: USA

Error During Search: Verity that your Act! Service Host is started. A connection error ...

This is the first time I've seen this error.  I was doing a search for the phrase of "janus.windows" and this error came up.

 

The "janus.windows" error came up on a remote db systesm. 

 

Thanks for your help.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Super Contributor
Posts: 116
Country: USA

Re: Error During Search: Verity that your Act! Service Host is started. A connection error ...

jnpurdy,

 

Was this a universal search? or an advanced query?

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
Bronze Contributor
Posts: 1,393
Country: USA

Re: Error During Search: Verity that your Act! Service Host is started. A connection error ...

Hello.  This was a universal search using the searc block in the upper right hand corner of the detailed view.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Super Contributor
Posts: 116
Country: USA

Re: Error During Search: Verity that your Act! Service Host is started. A connection error ...

[ Edited ]

jnpurdy,

 

The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

Below is a link to a Knowledgebase Article for more information about your issue:

 

Universal Search fails to return results in Act! http://kb.swiftpage.com/app/answers/detail/a_id/28201

If this does not fix the issue, please contact Support at 1-866-578-7876 for more troubleshooting.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
Bronze Contributor
Posts: 1,393
Country: USA

Re: Error During Search: Verity that your Act! Service Host is started. A connection error ...

Thanks for the reply.  I followed these steps:

Act! Service Host is not started
 

  1. Login to the machine where the database resides as a Windows Administrator
  2. On your keyboard, press the Windows key + R
  3. Type services.msc and press Enter
  4. Right-click Act! Service Host and select Start
  5. Test Universal Search again

Unfortunately, there was no "Act! Service Host" in the list. 

 

I've attached a screenshot of what I can see.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Super Contributor
Posts: 116
Country: USA

Re: Error During Search: Verity that your Act! Service Host is started. A connection error ...

[ Edited ]

jnpurdy,

 

Have you tried restarting the machine? Looks like the Act.Service.Host.exe is not running. You may also want to try the steps below:

 

1. Open your Folder Explorer
2. Go to your Local Disk (C: )
3. Open the Program Files (x86 if 64 bit)
4. Click on ACT folder
5. If it is Act for Web, open that folder. If not click on Act for Windows folder
6. Scroll down to Act.Service.Host.exe
7. Double click of this Executable File and it should start the process.
8. Check the services if it is running.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com