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Error - Duplicating Records

PMM
Copper Contributor
Posts: 30
Country: Canada

Error - Duplicating Records

I am running ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1.  Every time I try to duplicate a record I get the error "Value cannot be null".  This has been a long-standing problem.  Is there a solution?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error - Duplicating Records

[ Edited ]

Hello PMM,
This issue is caused by the duplicate checking settings:
- Go to Tools > Preferences > General tab
- Click the Duplicate Checking button
- If the option to "Enable duplicate checking" is checked, then ensure there is at least one field selected (like "Contact")
- If unchecked, then check it and add at least one field
- Repeat for the Group and Company records types as well

 

Note: If duplicate checking is enabled and there is already a field selected, then disable duplicate checking and test

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

PMM
Copper Contributor
Posts: 30
Country: Canada

Re: Error - Duplicating Records

Thank you for your quick response.  I unchecked my duplicate record checking but I also realized I hadn't updated the latest Hotfix 5.  I did both and have just duplicated a large number of records with no problem at all.  FINALLY!  Thank you.