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Error Backing Up ACT Database

New Member
Posts: 2
Country: England

Error Backing Up ACT Database

Hi All,

 

We are having a problem backing up one of our ACT databases. We can get all the way to the end of the backup and it will then throw up an error message and the backup will fail. The error message is as follows:

 

The process cannot access the file ‘C:\Documents and Settings\jeffb\Local Settings\Temp\1\tmp7BF.tmp’ because it is being used by another process

 

We have tried logging completely off the system but the message happens again once we have logged back in.

 

Any suggestions??

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Error Backing Up ACT Database

What version of ACT! are you using   and

  are you using the File / Backup Database option? in ACT!?

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 2
Country: England

Re: Error Backing Up ACT Database

The version is ACT! Premium 2008 (10.0(st edition)) 10.0.1.199

 

We are using the file /backup database option as suggested but it is throwing up the error.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error Backing Up ACT Database

[ Edited ]

Hello Matt_Jamescash,

Welcome to the ACT! Online Community. Please see if the solutions offered in KB Article 19061 help to resolve the issue.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Error Backing Up ACT Database

If disk space is the issue, try running: ccleaner (download from tucows.com)..  I just ran ccleaner yesterday on one of my vista pc's and it freed up over 1 gig of disk space. It also fixed my registry prob... FREEware.

 

The prev mentioned kb article discusses running actdiag and renaming your database,

  however, I wonder if the actdiag utility could be all that is needed? Detach the d.b. first then use the rebuild options?

 

   Actdiag has other options to rebuild schema and other d.b parts. I think those actdiag options may be enough before you go to the process of renaming your database? then if those options fail, I would try the renaming of the d.b..

I have used actdiag on more than one occasion to resolve d.b. issues for ACT!2008 version 10.2. But I am no expert.  Cheers! FSB 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 14
Country: United Kingdom

Re: Error Backing Up ACT Database

Personally I would try disabling your antivirus software as this could be creating a lock on the temporary file that it is trying to create. 

 

Regards

Terry Saliba

ABILAS Computer Services